Use of the CarpTimer app ("the App") implies acceptance of
these terms. If you do not agree, please do not use the App.
The App is provided by SC SOFTHARDEXPERT SRL, registration
number 33764586, with registered office in com. Perieni, Vaslui county,
Romania ("the Provider", "we"). Contact:
softhardexpert@yahoo.com.
1. About the app
CarpTimer is a mobile app for carp anglers, providing per-rod cast timers,
session journal, tactical map, and cloud sync. Core functionality is
free, with paid options for extended sessions (credits
and subscription) — detailed in section 5.
2. User account
- You can sign up via email + password or Google Sign-In.
- You are responsible for keeping your account credentials secure.
- Single-device policy: only one device connected per
account at a time. Signing in on another phone automatically signs out
the previous one.
3. User-generated content (lakes and swims)
You may propose lakes and swims for the shared database. These are
visible only to you until approved by a moderator. We reserve the right to:
- Approve, reject, edit, or delete submissions.
- Remove content deemed inappropriate (spam, vulgar, false, duplicate).
- Consolidate duplicate submissions into a single canonical lake.
Your personal fishing data (sessions, casts) remains private
and visible only to you.
4. Acceptable use
You agree not to:
- Use the App for illegal or harmful purposes.
- Add false, offensive, defamatory content or content that violates
others' rights.
- Attempt to access accounts or data that do not belong to you.
- Reverse-engineer, decompile, or modify the App.
- Use the App to automatically collect data (scraping).
5. Paid services (credits and subscription)
The App offers two types of paid services, available from
carptimer.ro/buy:
5.1 Credits
- Available packages: 10, 20, 50, 100 credits.
- Prices are listed on the /buy page.
- Credits do not expire and are personal (tied to your account, non-transferable).
- The cost of a session depends on the chosen duration: 12h = 10 cr ·
24h = 20 cr · 36h = 28 cr · 48h = 36 cr · 72h = 50 cr · 96h = 64 cr.
- Upon creating a new account, you receive 50 welcome credits, one-time only.
5.2 Pro subscription
- Price: 399 RON/year, 365-day duration from payment date.
- Covers unlimited sessions of any duration while active.
- Does NOT renew automatically. To continue after expiry,
purchase a new subscription manually.
- An active subscription only covers sessions created while valid.
Free sessions created before do not retroactively unlock.
5.3 Payment methods
We accept Visa and Mastercard (debit/credit).
Payments are processed by NETOPIA Payments
(netopia-payments.com),
an authorized payment processor regulated by the National Bank of Romania.
CarpTimer does not store your bank card details — these are transmitted
directly to Netopia via secure redirect (HTTPS / TLS 1.3).
The fiscal invoice is issued automatically using your account details and
sent by email within 24 hours of payment confirmation.
5.4 Delivery and activation
The products are digital: credits and subscription.
Delivery is instant and free, no shipping cost.
- After Netopia confirms the payment, credits are added automatically to
your account within seconds.
- PRO subscription activates instantly upon payment confirmation, valid
for 365 days.
- You will receive payment confirmation and the fiscal invoice as PDF
via email (within 24h).
- For rare technical delays, contact us at
softhardexpert@yahoo.com
or +40 749 800 847.
6. Refund policy (right of withdrawal)
Pursuant to EU Directive 2011/83 on consumer rights, you
have the right to withdraw from the contract within 14 days
of purchase, if you have not used the service.
6.1 Refund conditions
- Credits: refund accepted if no credit from the purchased
package has been used (no session created using these credits).
- Subscription: refund accepted if no session has been created
during the subscription validity period.
- The request must be submitted within 14 calendar days of the
payment date.
6.2 Cases where refund is not granted
- You used the credits (at least one session created from the package).
- You used the subscription (at least one session created in the period).
- More than 14 days have passed since purchase.
This exclusion is in accordance with Article 16(m) of Directive 2011/83/EU —
digital services performed in full or in part with the explicit consent of the
consumer.
6.3 Procedure
- Send an email to softhardexpert@yahoo.com
with the subject "Refund request".
- Include in the email: your account name/email, payment date, amount, reason.
- We respond within 5 working days with the decision.
- If approved, the refund is issued to the original payment method
(card used) within 14 working days.
7. Limitation of liability
The App is provided "as is", without warranties of any
kind. We are not liable for:
- Data loss due to technical issues with your device, network, or
server (though we do our best to prevent this).
- Decisions made based on displayed data (locations, weather conditions, etc.).
- Content submitted by other users (lakes, swims).
- Issues caused by use of the App in conditions that don't comply with
local law (e.g., fishing without a permit).
8. Service interruptions
We may temporarily stop service for maintenance, updates, or technical
reasons. We will try to minimize downtime and announce it if planned.
9. Changes to these terms
We may update these terms occasionally. Changes take effect once published
on this page. For changes affecting paid services (prices, refund,
subscription), we will send email notification at least 30 days in advance.
Continued use of the App after changes means you accept the new terms.
10. Account termination
You can delete your account at any time from within the app (Account
Settings → Delete account) or by emailing
softhardexpert@yahoo.com.
Upon deletion, your sessions are anonymized (kept without your ID for
aggregate statistics). Unused credits and active subscriptions are
forfeited without refund.
We may suspend or delete accounts that violate these terms, with prior
notice where possible.
11. Applicable law and dispute resolution
These terms are governed by Romanian law. Disputes will first be addressed
amicably by email; if no resolution is reached within 30 days, you have
multiple resolution paths:
- SAL (Alternative Dispute Resolution) — Romanian
National Authority for Consumer Protection:
anpc.ro/ce-este-sal
- ODR (Online Dispute Resolution) — European Commission
platform:
ec.europa.eu/consumers/odr
- Court of law — competent courts in Vaslui county,
Romania
12. Contact
SC SOFTHARDEXPERT SRL
Trade Register: J37/357/2014
VAT ID: 33764586
Address: com. Perieni, Vaslui county, Romania
Phone: +40 749 800 847
Email: softhardexpert@yahoo.com
Website: carptimer.ro